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| - Man, reading these reviews are painful and confusing!! Ladies, are any of you talking to management about your poor experience? Instead of slamming this business on yelp and potentially ruining someone's livelihood you ought to see how the business responds to your concerns which should be a factor when you are rating on this site! firstly, I've done the wraps before, and they helped me take a little off just enough to fit comfortably into my bridesmaid dress. It's not plastic surgery and certainly not a permanent solution, otherwise no one would have to diet or exercise! :) and your not going to go from a size 8 to a size 6!! cmon gals, what were you expecting?? Be realistic.
I have been coming here for about 5 years now (ever since I moved here from the east coast) and I can tell you right now that while most of my experience has been positive, I have had times where the experience has been far from perfect. Example... I live about 35 miles away from the spa and booked an appt for a one hour massage. Well the person who I was scheduled to be with did not show up after his lunch!! I was in dire need of a massage with mega pressure since I had just done a half marathon. Needless to say I was not happy about not receiving a massage and having to have waited there, however, I do realize that Suddenly slimmer is not to blame for this person not showing up. What is in SS's control is how they handle the situation. Well, they were extremely professional, pulled me aside, apologized profusely, and insisted that I come back to the spa to get the massage on the house. That is how you treat a customer if you care about their business!! Nobody has control of what their employees do (or don't do).
I think the bottom line is the individual you deal with.. I mostly book my waxing and facial appointments with Dannielli and she is great... Luckily for me, everyone else I have used besides her have been great. Unfortunately, not enough of the good reviews get written
I would recommend to you yelpers to give this place a try. You will definitely not be disappointed with Dannielli. If you do have a bad experience here (which I really never have), talk to management!!! Don't wait for them to find your review on here... make them earn your business and if they can't make it up to you after that, then write your review accordingly. I know for a fact that they want to hear your concerns and they care about making their business better whether that means training their staff better or other adjustments :)...
I love this place!!!
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