| rev:text
| - I first utilized Aqua Science to repair my mister system in 2013 and paid them $4,000. In order to maintain this system, I have since utilized their services to close the mister system in the fall ($115) and open system in the spring ($115). The mister system worked perfectly when Aqua Science closed the system in October 2014. I called for their opening service in April 2015.
My problem started with the technician sent from Aqua Science to perform the opening in April 2015. Tech #1 from Aqua Science tried for over an hour but could not get the system working -- no water would come out of system. He stated that he had not worked on four zone systems and could not figure this out. Tech #1 stated he would have to call the service department and request a more experienced Tech be sent out which he would handle. That did not happen. I had to call the Service Department and explain the issues and asked for more experienced service technician to be sent out. I have initiated all contact with Aqua Science; and when I ask to speak with a manager they are never available and they never return requested call back.
Tech #2 arrived in May and spent and hour and found that a solenoid was now burnt out (a $450 part) for zone one and I would have to talk to management. I asked that he get the other zones 2, 3 and 4 running. He tried and said there wasn't any water coming out of the system for those zones either. He did not know why but would shut the system down so other solenoids would not burn up. He stated he would talk to "service management". Well, a few more weeks passed and no one called me back and I had to again call repeating the whole story and ask for the "most experienced" Service Technician that Aqua Science had to be sent out to figure what was going on. Again, everything worked perfectly when they had closed the system.
Now, Tech #3 was familiar to me, because he had worked on my system in 2013. (Aqua Science - please look at his name from your service records as well as all techs that were sent to my home.) I stayed with Tech #3 as he tried to search out the problem, whether it's with water shut off valves, break in the lines, clogged filter, etc, etc. After 30 minutes I heard, "I cannot believe this" Tech #1 when opening the system had REVERSED the water in and water out lines to the pump. Tech #3 stated --"this is not your problem this is ours". Tech #3 said he would handle and order the new solenoid that had burnt out because of their error and come out and install it. Also, I would not have to call and reschedule -- he would do it when the part arrived and just install it!
In called the Service Department in July and was told the part was not in and I should call Customer Service in a few weeks to follow-up. Of course when I did that they did not know anything, so again I started the verbal summary again and asked Aqua Science to look at their service records and to talk to Tech #3. To my surprise, I did get my first call back from Alex in Customer Service and was told Tech #3 was on Holiday and they would have to wait to talk to him and reschedule. At that time, I did request that Tech #3 be sent out to install the new solenoid. My second call ever from Aqua Science regarding this problem was again from Alex in Customer Service who indicated Tech #3 was doing new mister installs and someone else would come out and someone would call me.
When Tech #4 arrived, he asked for $451.00 before he would repair and replace the solenoid. He did not have any background info and stated I would have to talk to their Service Department.
Enough is enough I would ask that whomever is running this company look at all this and resolve this issue. THIS CLEARLY HAS BEEN THEIR FAULT.
While I had previously been satisfied with Aqua Science's work, they seemed to have grown too fast; lacking experienced technicians and having no one empowered or committed to resolve customer issues.
Gary Anton
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)