I went in for a spa mani and pedi with Kim. She told me upfront that it would be an extra $5 for callus removal. I was ok with that. At check out she told the receptionist that it would also be an extra $5 for "nail art." She told me that the shatter nail polish was considered nail art. I told her that she didn't tell me that. Also applying shatter nail polish is NOT considered nail art as you are just applying polish and no "art" is being done. Kim did a good job on my nails but I won't be back after that shadiness.