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  • 1.5 stars. I guess I always go through this with airlines. I like the prices, so I accept all the shittiness that comes along with not paying an arm and a leg. First, I HATE paying for luggage fees. I mean it's bad enough that you're flying in the first place. I usually tend to not eat at LEAST a day before flying, sometimes rather than checking in my bags, I'm nervous as all hell and checking my food up in the airport restroom. No good. I just think it's an unfair way to FORCE people into paying more money. Before I bought my ticket, I looked on the website to see if they charged for flights to Costa Rica, it said international flights were free except for, Europe, the Caribbean, and the Middle East. Cool. I wasn't going to any of those places. I decided to send an email to their customer service just to be on the safe side, "We consider Costa Rica to be 'The Caribbean' so you will have to pay an additional fee." How the hell can you change geography to charge extra? Fine. So the staff at the US Airways in SFO was nice, pretty helpful, and patient. Phoenix, was a bit of a different story, a BIG bit. I guess the main thing that upset me was that they almost made me miss my flight. They knew in SFO that I was flying international, they could see I had a one-way. I was coming to Costa Rica to study, after my completion I didn't know what would happen, my school assists with job placements in countries all over the world and for different lengths of time. How COULD I know when I would return. I guess the woman checking Passports and itineraries didn't believe that I planned on ever returning to the U.S. so when I explained my situation to her she gave me this response, "That's fine, but we don't want to get fined $5,000 for you not having a return flight." Stupid bitch, you guys make WAY MORE than that EVERYDAY on baggage fees alone! The only person who was kind to me was a man that offered to help me look for a return flight which they charged $1,221.58 for. And an additional $45 for the booking service fee. WTF? Isn't it YOUR JOB to book flights with your airline? I guess I could have done it myself if the Wi-Fi in the terminal ACTUALLY WORKED!!! And to top it all off, once I got to Costa Rica and called about my refund for my return flight, the bitch on the phone gave me shit for going through Expedia. Then proclaimed, "It's not OUR fault you didn't check to see if you needed a return flight." Even after I explained my situation. Oh, and they are making me wait 7-10 business days (so really like TWO WEEKS) for my refund, when it only took them seconds to take my money. At school I spoke to other students about what I went through, all of whom are WHITE (and I do hate to play the race card, but COME ON!!) and NONE of them were asked for a return flight. So there you go. US AIRWAYS IS A DISASTER.
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