I've been going here since I was a teenager. I have never gotten good service here. They take forever to come and actually take down your order. One time it took a good 40 minutes to get served and it wasn't even a busy night at all. If you come here with a date, you're sometimes seated in a table only inches away from the next couple beside you. I've asked several times for a more private spot only to be told no.
The drink orders are often incorrect. If you tell them so, some waiters/waitresses will try to convince otherwise. Order just a water with your meal and you'll never get it without pestering at least several servers for it. Once you get it, they give you a tiny cup half filled with water. Thanks!
On the plus side, once you finally manage to make your order the food can come out pretty quick. The food itself is also not bad. Not noteworthy, just enjoyable enough to justify coming here more than once. I recommend trying out the paper hot pot. It's a pretty cool sight to see soup in a paper bowl over fire. They also have more interesting dishes such as frog legs which are also pretty good. The price for their dishes is also reasonable.
The drinks themselves are overpriced. Many of the better ones being $8. The cheaper drinks for $4-5, often the bubble teas, are just your average powdered crap you can buy anywhere else.
Overall, the decor and ambiance is nice although they tend to leave the Christmas decorations up all year round unless it's Halloween. The service is terrible but the food isn't bad at all.