Layout, cleanliness, food quality, and service are all great. I was always ok paying a little extra for food due to the above and always knew across the board prices were slightly inflated due to no competition in the area. Today I was charged $7.50 for a 2 shot 12oz vanilla latte, that price doesn't even exist in Manhattan - let alone Warrensville Hts,OH. It's beyond obnoxious to be told that a 12, 16, or 20 oz latte comes with a single shot of espresso and that an extra shot was additional $1.50+. Double shot latte should be standard and if not that sure as all not $7.50.