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| - Sometimes with a new car brand, you do NOT know where to get serviced.So,after 4 dealerships,I wanted to try a place someone who knows Subarus recommended. Skeptical given the mixed reviews online,BUT the positive ones read "genuine"given the outcome of Archimedes for example,where he didn't even buy anything.It's a very small dealership,so not a lot of service advisers helping you,and the one they have appears "new,"with "okay" people skills.Need to improve,or it'll be really frustrating to deal with.While I waited for my car,I over heard one of the sales guys say "he's a really good customer." In ALL my years of dealing with car dealerships,I have NEVER heard a compliment given about a customer where they actually want to keep the relationship by doing all they can.
From experience,3 new cars later from ONE dealer within 9 years,and they still found a way to make me feel "guarded"post sale on the third car before they were bought out by a dealer who didn't have the best customer relations.Hope if Markham reads reviews,they'll improve in the areas where there were negative experiences.Back to my visit...mechanic who did work on my car.He had excellent people skills because he actually SPOKE with me in a professional manner where he explained WHAT he did,and couldn't do[manufacturer will NOT reimburse dealers for "preventative measures" type work ].Explains why GM is now paying for upholding this car manufacturer standard...
Aside: for those dealerships automating their phone systems,have a LIVE person option
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