| rev:text
| - Wow. If an employee, heck multiple employees, keep telling you something just can't happen at this place...then assume the opposite. I purchased a twin platform bed, that happened to have another copy just like it that was already sold on the sales floor. I expressed my concern that my purchase, which I was going to pick up at the end of the week (it was Sunday), might be delivered with the other person's purchase. I was told by Doug this wouldn't happen, couldn't happen as the names, the labels, blah blah blah would be different. Fast forward to Thursday..I go to verify that the long boards for the platform will fit in my car. In the back, no one is at the desk and I have to call out to get anyone to arrive. I explain that while I can't take the bed today, I still need confirmation that it'll fit diagonally in my car. Mini-fast forward to about 30 minutes later, when once again I'm assured by 2 stock guys out of FOUR who've been looking for it that there's NO WAY my bed was delivered to that other person. "We'll probably find it right after you leave." I told them I'd call on Saturday to confirm they found it, never really truly thinking they could lose it. And Saturday? They delivered it to the other person who accepted 2 beds knowing they only paid for one and is A THIEF IF THEY DON'T RETURN THAT BED. And that person had no courtesy in them to call and correct it. BUT this isn't a review on how shitty a person can be. The end story is the best they could do for me is refund my money and give me a box spring and twin frame for my dad to use (I had the mattress already). And it wasn't worth the manager's time to call me at all, even after the issue was resolved, which I think considering the GIANT f-up at both Stock and Delivery, was minimum courtesy. The only reason this is getting 2 stars is Anna who helped resolve this unacceptable mess (and dealt with a very pissed off me who was later a very apologizing me for shouting to and not at her over this) and the Stock associate who used his personal vehicle to bring me the box spring and twin frame. She even offered to call me on the off chance the bed did get returned by Monday close just in case I hadn't found another solution by then. No call yesterday means the other person is still A THIEF!! I used to go in here a lot to look specifically for a bed for my dad and now such a bad taste in my mouth with this experience. I don't know that I'll be back at this location for awhile which is a shame because it's close to home. Oh well.
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