Although the hotel seems nice enough, our attempt at drinks and dinner at the cafe was a disaster. Actually, after 20 minutes of waiting for anyone to come to the table and then another 30 minutes to discover from the surly staff that they had basically forgotten drink order... we left. It was typical Toronto bandwagon popularity driving the crowds- cause it sure wasn't the service. Perhaps they should spend less attention on the douchey door Bros and fake lineups and more on training their staff on how to take care of customers (you know, the ones with the money) and run a bar. Brutal.