I had a fantastic experience at the Apple at the Forum Shops. I was helped by Sergio (who was AWESOME, and I highly recommend him to anyone who needs help). We walked in about 15 minutes before closing as my phone took a final fall that stopped it from working completely. Sergio was fantastic, he didn't complain about the fact that I needed a new phone right as they were trying to close up and go home for the night. Sergio was friendly and efficient. He set me up with my new phone in no time and I learned a lot of information I didn't know.
GREAT experience.