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| - STAY SOMEWHERE ELSE THE NEGATIVE REVIEWS ARE ACCURATE & SAY IT ALL. I'm a local resident of Las Vegas and if you stay here don't expect professionalism, or a good nights rest. Fertitta Family & Station Casino's YOU CAN DO BETTER, FIX THIS PROPERTY, FIRE THE ROOM MANAGEMENT rest this is my review:
Nothing against the restaurants and to be fair I will rate them separately, but dear god the service at the hotel belongs out of state not in Las Vegas Nevada, what a disappointment.
I really, really regret having booked this location given all the hotel properties in Las Vegas. I called to complain and tried to get resolution. The manager Lana that I spoke to said she would investigate the issues we had and call me back, she never did despite 2 follow up phone calls. Let me explain how the staff at palace station cost my local business in Las Vegas $700.00. I booked the room for a contractor near a construction site where we were working. My contractor was coming in late, so I went early to check him into the hotel and ensure he got the room we reserved. When he arrived at 3 AM they accidentally put him into an occupied room, fortunately the occupants were not there and my contractor is an honest man and did not take any belongings from that room. He went back to the lobby explained what happened they checked his ID again and placed him in another room. He was exhausted and only after 30 minutes of being in the "new room" he was woken up by a phone call by the front desk and asked to confirm his name, he thought it was odd but then tried to go back to sleep. About 15 minutes later another phone call came in stating he needed to VACATE THE ROOM ASAP. He refused, explained it was late needed to sleep and the hotel front desk said we would be charged the room fee for staying there. They asked again to confirm his name over and over. He explained he wasn't moving to a 3rd room in less than 2 hours of arrival. Our contractor also explained that he was tired and had to be at work in a couple of hours and needed to sleep to function since he had to operate heavy machinery. The hotel kept asking how soon he could come back down to the lobby, he said by 7. By this our contractor was really upset and only slept 45 minutes, when he went back down no one knew what he was talking about the person that had called harassing him from the front desk was on break. He waited 30 minutes and called to tell us he would not be able to make it to work on time because he had not slept. At about 745 AM he was put into the "correct room" that we had originally checked him into. He finally got to sleep and showed up to work at noon. Since our work was time sensitive another company started the work and invoiced us $700.00, so we had to pay them on top of our contractor. Had he been allowed to sleep he would have arrived at work on time and we would not have had to resort to getting additional help. The thing that upsets me the most is that there is no apology or acceptance of some accountability from the hotel. When I called I was calm provided just the facts I was promised a call back instead we have been ignored and brushed off, so my plan is to invoice the hotel for our loss.
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