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  • For an establishment that is marketed for local clients and community choice - On April 30th, I went with my son to meet with a group of local teens/parents that chose GVR as a gathering point for their high school junior prom. Unfortunately the weather was pouring rain (very rare in this area) so our group had to migrate into the hallways - away from players area, lobby areas, or any other guest area (we made sure not to be in the way of other hotel guests) - the kids wanted to get pictures together. However, the casino staff quickly told us that NO photography was allowed inside the casino (even in the hallways!) and that we all had to leave - to wait outside in the rain for til the group bus came. We, as parents that do shop, eat and play (spend money) at this casino could not understand the lack of staff to try to accommodate us at all for these kids (to perhaps open an empty room, conference room etc that was not in use, the hallway?? no slot machines, doorways in photos) the lack of support and understanding and quickness to move local community citizens outside to the rain in spite of our requests. It will have to be a pretty desparate situation for me to find myself paying to visit this casino for any reason anytime soon..there are MANY MANY other options that provide better community appreciation with amazing customer service.
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