I fell in love with the dress, "Demi" by Maggie Sottero the moment I saw it online. Believe it or not, not a single bridal store in all of Arizona carried it (and I went to 2 Maggie trunk shows!). I called around and asked 3 different bridal stores to order a sample from Maggie's lending library. Suzanne was the ONLY person to follow through. Not only that, she reimbursed me the $50 shipping cost. When I put the dress on, I knew it was the perfect dress. The size I ordered was actually very close to my body size; the dress barely had to be taken in at the hips (however, I had major alterations at the chest, which was unavoidable). I didn't do my alterations here because of distance and because a friend's mother offered to do alterations, but if I had needed to, I would have trusted Suzanne fully. Also, the person who worked there was so sweet when helping me put on the dress and buttoning up the millions of glass buttons. Great customer service!