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  • If I could give this less than a star I would. About a week ago 3 coworkers of mine and myself went in to Brazwells. Working in the service industry ourselves we did not expect to get exceptional service at 11 at night, but we did expect to get some kind of service. Once the waitress heard our initial drink order, 3 waters and a Coke, our waitress became very inattentive. The two guys at the table next to us came in after we did and they were served their drinks way before we got ours ( maybe because they got alcohol). We waited for over 15 minutes for the server to come back to the table to take our order and when she did come over she was extremely rude. From there we waited for a good 30 minutes to get our food. The sweet potato fries were cold and extremely salty and the rest of the food was also cold. One of the other girls found a hair in her wings and we waited for the waitress to come over. We had been waiting for over 15 minutes for someone to come over and it was obvious that we needed something because we were looking around. We then had to get up and get what looked like the manager to come over to our table. We proceeded to tell him that we found a hair in the wings and his response was "are you sure it's not a feather?" The hair was about 8-10 inches long.... He offered to get her some new wings and she asked for them to go. We the proceeded to tell him about how awful the service was and he seemed uninterested and like he didn't care about the experience. We waited over 30 minutes for the wings to go until we had to go back up to the bar and ask if they were coming. The manager apologized and went to the back to get the wings that had most likely been sitting there for a while because they were cold. The experience from start to finish was horrendous! I highly doubt that any of us will be back and we will not recommend this restaurant to anyone. Extremely disappointed.
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