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| - Zappitelli's was clearly not ready for business when they opened their doors. From the start, it's conceptually all wrong. Located in a tiny little shop that used to house another pizza joint there is very little room to move and there is absolutely no effort put into the decor. Yet despite this, they want to charge $15.95 for Chicken Parmigiana and $17.95 for Chicken Fettuccini Alfredo. These are prices you expect to pay at a more upscale restaurant, not in a lobby with 3 tables designed for customers to pick up their carryout orders. For that price I expect, at the very least, a tablecloth and napkins.
As for the quality of these overprice entrees, I couldn't tell you. We could not get served. My wife heard about the new place and as Lakewoodians we were super excited to have a new Italian place to try. Should have kept going when I saw the place (or lack thereof) but we went inside anyway. No one greeted us. We sat down at one of the 3 tables in the restaurant. There was only one other group and they seemed to consume the entire attention span of the one "waitress" who was also in charge of answering the phone, which never stopped ringing. We sat at our table for 10 minutes without so much as a hello as the "waitress" took 3 trips to bring out the other table's salads (and a separate trip to bring their dressing.) Again, not so much as a bit of eye contact from her. Then the phone began ringing. I could hear her conversations and they were all customers calling in to complain that their delivery orders were wrong. That was red flag number two.
About this time a woman walked by us with a delivery bag and apologized for the wait and promised us the "waitress" would be with us shortly (about 15 minutes have now gone by, not even an offer for drinks) She ;eft with her delivery and I watched the girl at the counter take another phone call and then grab a pop out of the cooler and walk into the back. That's when we had had enough and we out our coats on and walked out.
The other night we decided to give them another try and order pizza fro delivery. I mean they did win some award for "Best Pizza" so why not give them a go, right? I ordered a large pizza, half pepperoni and half plain cheese. The girl on the phone told us it would be an hour wait for delivery. After ordering I realized I didn't have any cash so, knowing we had an hour, my wife ran up the street to the Giant Eagle (a 30 second car ride from my house) to get soda and cash. Fifteen minutes later the driver arrived with the pizza (45 minutes early.) My wife had not gotten back yet and the driver gave me a ton of attitude and went to wait in his car for my wife to return. I explained to him that we were told an hour so we thought we had plenty of time. Well I guess I ruined his night based on the level of anger he displayed.
But at least I would finally get to try this award winning pizza, right? After all this drama, the pizza was as average as I have ever tasted. In fact we didn't finish it and threw away half of the large pizza because it was just so underwhelming I had no desire to eat anymore. The two slices on my plate were enough for me to know it wasn't worth the caloric intake.
Based on the poor (or should I say nonexistent) service and really bad pizza I see no reason to return to Zappitelli's on Madison. To me they seem in over their head. They have a young girl (I assume a daughter of the owner) running the phones and "waiting on tables." She seemed overwhelmed and under qualified. The food is subpar and the building does not lend itself to or resemble in any way an eat in restaurant, at least not for the prices they are asking.
I do not see Zappitelli's open this time next year.
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