I've always been satisfied with the service that I received at this Lexus dealership. I bought my first Lexus approximately a year and a half ago and the customer service provided at that time that I purchased the car was exceptional. Nothing, however, matches up to the great customer service that I received on my most recent visit. I had to take my car in for a problem that I had with the shocks. I didn't know what to expect or if I was going to need to pay anything. I understood that I did have a warranty but I never really went over the details of what was covered and what wasn't covered. I happily learned that everything was covered and I was very pleased.
The story doesn't end just yet. They gave me a loaner vehicle for the time that it was going to take for them to fix my car which turned out to be about a week and a half. They loaded me up into a car that was far superior to my own and gave me a full tank of gas sent me on my way. Then they told me I didn't have to pay anything nor did I have to refill the gas. Customer service like this these days is hard to come by (almost makes me suspicious.. Jk).
In the end, I was extremely happy with the service that was provided to me. My service person was Vahagn Nazaryan according to my paperwork (I remember that I could never remember his name. Haha). Vahagn was extremely easy-going and a real professional. I will most certainly be going back to trade in and purchase a new car in the future. Most likely, i'll end up buying the car that they decided to loan to me in the time my car was being fixed. I suspect this was their strategy in the first place. Regardless, they've won me over. I wouldn't be surprised if I remained a loyal customer until the end of time contingent upon continued customer service at this level.
Thanks again Lexus.