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| - Before I left for my trip, I figured I would use my gift certificate and get a massage at Healthwinds. I got to the spa, and loved the atmosphere. Extremely clean and white with inspirational words written on the walls.
When I got to the counter to check in, they took my coat and confirmed my reservation. She then told me I could go to the steam room before my massage, as I was early. I paused. "Um, where is the steam room?". She said, "just go through the door". I looked around. There were several doors. I finally figured out which one it was. Their communication skills were not the greatest, especially since no one had asked me the general spa question of if I had been there before.
I eventually found the change rooms and started to put my things in a locker. Apparently, signs were not the greatest either, as it took me awhile to find the one that lets me know how to work the locker.. I eventually went in the waiting area to sip some lemon water and wait for my massage.
My massage therapist, Diane, came out shortly and let me know that my massage would begin shortly. She also asked me if I had been there before (jackpot!). I let her know I hadn't and she had me fill out a form. Now, why didn't receptionist ask me this or have me fill it out earlier? She let me know that there was a second side to the form which asked me if I was comfortable with certain body areas being massaged (like the booty). I filled it out and she led me to the massage room.
My actual massage was heavenly. Diane was amazing. I was extremely relaxed and enjoyed every minute of it. I was confused as to why they asked which body parts I wanted massaged as she didn't follow that at all, but in the end, it was such a minor detail. After the massage was over, she let me know about certain kinks and to take a bath afterwards. I was extremely relaxed as I changed to leave. I didn't realize that would all change.
When I got to the counter to pay, I realized that I had forgotten my gift certificate. I apologized profusely and asked if I could email it to them to print. It took a little while but eventually they were able to print it. After they printed it, the gift number and the pin wouldn't work, and as a result, the receptionist tried to hint that I should pay the $50 and when the number eventually did work on their system, they would reimburse me. I started to get frustrated because I didn't believe their system not working was my problem and I didn't believe in paying for it if the actual certificate was there. She also made a comment about wanting to let everything go but that many people have "looked her in the face and lied before". I tried not to get angry as it felt like she was insinuating that my gift certificate was fake. So I stood there, let her know again that I had brought in the certificate as advised and that it not working on their system was not my fault. In the end, she sighed and eventually "let me go", but the whole issue overshadowed the beauty of the massage. As great as Diane was, I will not be going back to Healthwinds.
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