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  • I had my Mitsubishi towed the previous day at noon to Firestone as they are an Interstate Battery dealer and that was my battery that failed and had a broken post. I was getting a tremendous amount of blue and white sulfate particles on the positive terminal, a terrible amount of corrosion. I needed a new terminal besides the battery replacement. Long story short, my car was not ready yesterday. I called today at 3:00 pm today & it still wasn't ready. Called at 5:30, Sandra told me it should be ready at the end of the day, 7:00. She called at 7:10, the work was finished. Arriving, Sandra was nice and apologetic. I have enough stress currently in my life, I did not let this bother me. They had not charged me for the terminal replacement since it had taken so long. They had prorated my battery as they didn't have my date of purchase. I had brought my original receipt and Sandra reevaluated my bill and I ended up with not being charged anything at all. Mistakes or bad situations happen, no matter what. It is what a business does after a bad thing happens that makes it a business you will come back to or, just the opposite, one you will bad mouth to everybody. Sandra made a bad situation into a great situation. I commend Sandra and I commend Firestone for giving her the authority to amend a bad experience into a very good one. That is a good business with quality management and personnel to make you come back again.
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