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  • I have heard a lot about this restaurant, from the good food to the unique interior. I made a Friday dinner reservation to check it out. Although the interior is very nice and speaks to the splendor of the classic architecture of the bank that the building was made for, my first clue that something might be amiss is that it was relatively empty. I could have walked in and got a table on a Friday night, not a good sign. We got to our table, received our menu and water. And waited. And waited. There were multiple waiters and waitresses walking by and standing around. No one stopped by our table. The last straw was when a couple was seated right next to us, and immediately had their drink orders taken. We asked to see the manager. He arrived and we expressed our frustration about being ignored. His response could not have been more apathetic. He did not offer to have someone wait on us, he was not the least bit apologetic. He did ask what he could do to make it better and we asked for a refund on the $7 valet parking fee and left. I really don't like posting negative reviews but this was the worst example of customer service I have experienced in many years. I understand that mistakes can be made in service, but if a manager does not respond in an apologetic manner and offers means to rescue the experience, that is a fundamental error in customer service. Needless to say I will not be back and cannot recommend it to anyone.
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