The staff is always very friendly and helpful every time I call/pop in I just ordered a very last minute cake for my daughter's birthday and they had it ready to go and it was perfect and tasted wonderful. I used to have the entire Wilton cake decorating set and would spend hours making frosting and royal icing and decorating every cake myself. There was a bit of cursing, and complaining and grumping to my poor husband and occasionally I'd "nail it!" but now that we have Signature Desserts NO MORE! These cakes are worth every penny. So there, pinterest!