I have heard that this place's service is bad and slow, so I was pretty cautious before I decided to come here with a group of friends. Actually, we finished dinner in just a little over an hour and we had 8 people in total in our group. I would definitely say that our service was pretty good - the waiter came check on us very often and always kept our water filled. The food also came pretty quickly, so i was pretty happy with the service.
Food wise, I am going to speak for their vegetarian options, cuz that's also partly what they are known for. I would give it a 3 for the food quality. So we ordered this vegetarian gyoza and it was very yummy. Although the crust was a little thick, the flavor was pretty good. Then I ordered the vegetarian pad thai. It was pretty well made and the portion size was very reasonable too. It costed only $11 so that was not expensive either.
Overall, a great place to go for vegetarian options!