I went there a little after 12 PM tland had two costume shirts made and ready for pick up by 1:30. One was of a drawing my daughter did and another was for a gift and the birthday dinner was later that day. It took about 15 minutes to get both designes to my liking. That is actually their policy we don't pay or leave until we see the design on the screen exactly how we want it with the colors and everything. Once that is done they have you pick out your shirt then they lay it out and show about how big the picture will be on the front of the shirt. They told me it would be an hour for two shirts but I went back about 35 min. later and my shirts were ready! That was pretty awesome! Keep in mind it was a Sunday and they were not too busy so if they are busier they may need the entire hour. I was very pleased with their work and will definitely be back in the future to have more shirts made.