If there was a below 0 rating that would be too good for them!
This co. exploits the elderly. A tag team makes a routine Ac service call. One finds over 900.00 in repair work, the other is preparing a 5 year contract in his vehicle. My 83 year old mother was presented the estimate and contract together. There would be no charge if she would sign the five year contract for just 1000.00.
She was never told that any repairs or parts for 5 years would be charged to her. She was led to believe after all there was no charge for today.
Costs for capacitors 15.00 to 18.00,Desert Valley's cost 242.00 and 150.00. Acid bath of coils not recommended by S alt River Project or any other reputable Ac Service co. on a 7 year old unit yearly serviced charge 200.00 per coil. If these coils had been as remotely dirty as suggested average cost 120.00 for both coils.
My phone conversation with the owner was unpleasant at best. Confrontation on pricing and validity of services needed being inflated to press the 5 year contract were answered by "I do what I gotta do to be competitive." I asked if it was explained to my mother the 1000.00 contract didn't protect her from further charges. Answer, " No one held a gun to her head to sign the contract. It's on the contact.
I stated we didn't want the contract. His retort he'd give back 58.00 but keep 942.00 his charge for the work. After all we couldn't just walk away not paying. In all of this I never implied we wouldn't pay a fair price for questionable work done. 300.00 and out of the contract seemed fair.
There was no negotiation possible. Her age and vulnerability meant nothing. The owner proudly touted I've done nothing illegal. I informed him I'd be filling complaints. What if this was your mother I asked? Bring it on "I've done nothing illegal."
So how many others has he scammed? These folks on fixed incomes, as in my mother's case recently loosing a spouse. This business is a predator with no conscience. She has never received the 58.00.
Susan Arnold