It was suggested by a very knowledgeable friend to come here even though it was well out of my way, both he and his brother had been coming here for years. Apparently the change in family management has turned this shop into a shop of indifference and suspect repairs...I had shopped around and noticed their service was more expensive when compared to others rt down the street and in the NW basin. I picked my bike up with zero smiles, zero thanks, and zero feedback on what to keep an eye on or what will need replacing etc in the future. That should have been the 2nd tipoff, price being the first. Once back in the saddle I felt like all I received was an wayyy overpriced bike wash. I have exactly the same gear change issues as before, along with other minor issues that should have been taken care of at that price. Blows my mind that with an opportunity to start a business relationship and create future sales opps this establishment completely dropped the ball. After reading some of the similar stories here I decided to not call and complain because obviously they dont care, I will just take my money elsewhere...goodbye, good luck n good riddance...