My friend and I stayed two nights at this hotel before our cycling trip of the Great Allegheny Passage. On our first day, we returned late in the afternoon to find that our room had not been cleaned, no towels, etc. I went to the front desk, they offered to give me towels...no apology. My hands were full so they said they would send someone up. A man came up, gave us towels. That's it. No room cleaning, nothing. No apology. This is basic customer service. BASIC