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  • I would give this retail store zero stars if I could. I ordered a treadmill off Sears.com because it was inexpensive compared to other retailers. First mistake. I had confirmation to pick it up and had a friend with a truck meet me. After swiping my card, two guys came out to tell me that the truck came without my item and it should be on the next truck and arriving the next day. They were dismissive and gave me coupons off my next visit. Two days pass and I give them a call. The first person I spoke to can't seem to spell out my name correctly no matter how I give it to him. He was laughing and distracted. No word. Call again for a girl to say that I already picked up the order and they don't have it. If I already picked it up the first time, why the f*ck would I want another one? It's not like I could run on both at the same time! She was evasive and the final straw was "we are separate from Sears.com you need to call them." I was at the store within an hour. At least Alan was helpful and could do one transaction right - my refund. He also said that 'they', the two guys, should have voided the pick up status. Essentially my status wouldn't have sent any red flags. As far as they know, I got my order and needed no follow up. Stay away from this store. The employees are incompetent, apathetic, and negligent. Pay the extra money and go through RCWilley. This experience taught me that lesson.
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