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  • This place deserves NO stars! I used to eat here atleast once a week, because I work for a flight crew that stays at sunset station. They are only open for a limited time and our flight leaves In the evenings at 12 midnight. So I used to put in a phone order and just eat it in my room for dinner and take a nap before my flight. They really never had the best customer service but the food is cheap and it's something to eat without having to go out of the hotel. I always get the spaghetti bolognese with house salad and breadsticks. Until my experience saturday night March, 7 2015! I waited on hold for over 25 minutes I understand they are busy but I'm a paying customer! So continuously waiting I thought they forgot about me on the phone, so I ended up calling back twice and no answer. So I got ahold of the hotel operator and she was so nice to try every extension to get ahold of them. Finally after an hour I get ahold of them, to put in my order. They say ok it will be ready in 15 minutes. So I head downstairs, go to the bar to pay for my food. So while I'm signing my bill, a waiter named Russell said for me to move to the other end of the bar because I'm in the way. Note, that I come here once a week and the hostess always tells me to go to that side of the bar. So already irritated I wait over 25 minutes for my food, a manager named Doug asks if I'm ok and by then I'm FUMING. So I tell him what has happened and apologizes and goes to grab my food. He doesn't really care just says sorry and he basically didn't want to give me anything. But whatever I'm not one to usually grumble but the service was horrible! And Doug calls himself a manager!? HA he's a joke. So I get back to my room to find out he forgot my breadsticks!!! So at this point I've had it already! I call and he tells me "oh, breadsticks are upon request only" are you kidding me!? I come here once a week for the past 4 months and you tell me it's upon requests!? So again doesn't apologize or anything Doug the manager just says that's their policy and he isn't going to do anything for me. So after that night, and after 2 hours of finally getting settled with my food I was so over it. The WOrST customer service. I will never go there again, and I'll be sure to tell everyone how horrible this place is.
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