I'm not sure why this pei wei doesn't have higher ratings. I order to-go pretty often and have never been disappointed with the food; my order comes out in a timely manner & is very warm, and it's not difficult to get utensils/sauce. I appreciate that they have a separate to-go area. Their chili sauce is awesome too.
I've dined in before too, and the service was great. If anything, food is overpriced, but it's a few steps higher than panda!
Pei wei has a really good selection and a lot of ways to make dishes healthier, like steaming or getting brown rice. That's a good quality of the pei wei chain in general.