I would have given this only 3.5 start but there wasn't that option. They have a huge selection and some very unusual pieces which is nice, natural stones, wood pieces but, most of their wood pieces were African-jungle looking, which doesn't interest me. They totally lacked gold findings and most of their silver ones are just silver plate. They have a only a small selection of sterling and they have much less in accessories, like boxes to hold beads. All in all, it is a great place to shop for beads. I don't care for having to put my nice purse in a locker at the front of their store. Having to hang on to the key is a nuisance when I need two hands to look at the beads. It isn't good business for them to start out by saying I don't trust you.