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| - DO NOT GO HERE. I live near by and entrusted my car at this shop several times. I received my inspection here, several tire changes and breaks. Most recently, I took my car in for jerking and for a loud scraping noise coming from the rear tires. They suggested an alignment and two (used) tires. This did not fix the jerking of my car or the terrible sound. They said to return in 3 weeks to replace the upper tire arm. Less than 24 hours later, I was driving and the car jerked out of the lanes and I had to pull into any car shop because I knew my car was unsafe to drive. The rear left tire was tilted. The wheel bearing had come apart and the rotors were damaged. The shop owner said once he lifted my car, the tire would surely fall off.
My car has been serviced by Depo Tires & Services for months and I have spent hundreds of dollars expecting proper and honest work. They improperly installed my breaks, and charged me $120 for an alignment and tires that did not fix the issue for which I came in for (car jerking uncontrollably). My car had to sit at that shop on the side of the road for a week because I could not afford to pay $600+ for a new wheel bearing, rotors, and breaks. Depo Tires & Services neglected to inform me that my car was not safe to drive.
Once I was able to request an advance from my boss in order to pay for the repairs, I went back to Depo Tires & Services to inform them of the improper work, how they put my safety at risk by allowing me to leave with the car Friday afternoon only for the wheel to completely fall apart Saturday morning. My breaks are under warranty but since they had been replaced by the shop that rescued me, there was nothing (Depo) they could do for me. When I asked to speak to the owner, any employee laughed saying he's never here. I insisted they risked my safety, I was a loyal and paying customer, I need to be compensated for their negligence, poor work, and damages to my car due to their ignorance. The person who spoke to me was unprofessional, defensive, and apathetic to my needs as a customer and his role in effectively serving customers.
I would never let anyone I know take their car to this place. If you want to pay money for repairs, parts, and or service on your car, ask the manager of the technical dept at your place of work for the contact information of whoever services his/her vehicle. I would also suggest going to a chain or more established company with a reliable customer service dept. I would rather pay a little more money at a reputable car service shop for efficient work backed by warm customer service than to every end up at this place on South Blvd again. Take care of your car. Do not go here.
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