This place really needs to improve their service.
Today I ordered a small hazelnut latte and a Nom Nom Burrito. Both were alright. My drink was ready two minutes after I ordered. Another two minutes later, my burrito was done and I went to sit outside. They didn't call a name with it, but I just took it and assumed it was for me since no one else claimed it.
About 15-20 minutes later, I was 75% done with my burrito when an employee comes out and calls my name. I ignore it, thinking that the burrito can't be for me since I already grabbed mine from the front counter. Five minutes later, she comes out and calls my name AGAIN. So I finally tell her, "Um, I already grabbed this one 20 minutes ago and I thought it was for me. There wasn't a name so I just took it." She gave me a WTF look and went back inside.
Really? Why would you put a name to a Nom Nom burrito and not the other one? I even heard her say to another customer, "We put all the customer's names in Sriracha on their plate!" I would've been waiting 20 minutes for a small, overpriced burrito that was ACTUALLY mine. They need to ask for EVERY customer's name from now on so confusions like this don't happen.