What a great thoughtful company. I really wish more places were like this one. It one of those moments that renews your faith in humanity. My wife and I bought medication for one of our pets. Unfortunately she didn't make it and we had to put her down before we got the medication. My wife called to see what could be done. They were very nice on the phone and very sorry for our loss. They refunded us 80% and told us to donate the medication since it might spoil on the way back. What really made this experience special was a few days later we received a sympathy card personally signed by the staff. Things like that truly set companies apart. If we ever need anything again that this company sells I will defiantly give them my business. I highly recommend this establishment.