Too bad their bagels are yummy- just the staff is unpleasant!! Went to get a bagel, they did not call out my name for pick up. The bagel was sitting on their workbench for 10 min- then someone asked if I was waiting for something & I said, "Yes, my order." The guy working asked my name then went hunting & found the bagel. He handed it to me, then I said the bagel is cold because they had set it aside after toasting it & was hard. I just wanted a bagel :( I shouldn't have to feel bad for paying for a product & service that I had no part in making.