They do not honor what their employees tell customers. If they say you can return and get your money back, especially with a receipt and during the holidays, they)Forever 21) should do what they say! Where is the integrity in a company that sells to many young girls all over?! In addition, try calling the Corporate Offices or CustomerService! You will get hung up on, transferred and disconnected, and still yet; have not not received a call from a regional manager! I've never seen such a poorly run organization! The reviews are horrific! Now I understand why! I will send a letter to the CEO just letting them know what kind of company it is! Enough said.