just based on trying to make a reservation via telephone, i give it one star.
jesus h christ.
trump can afford to stop outsourcing his calls to travelworm. after three attempts, waiting on hold for an hour (collectively) and being told the same thing, agreeing to it then being put on hold, coming back and repeating the same thing, being put on hold then coming back and repeating the same thing... i gave up. they cannot understand you and repeat themselves over and over and over and over and over and over.
and over.