I've been here quite a few times and never had a problem here, though I don't go for the customer service- it's not Nordstrom's. I will agree they don't offer much for clothing and other various items you might be selling them but then again they need to sell it as well. Heck, I bought a like new Bumbo seat for $10 and a play bouncer for $35. Go ahead and spend $40 for your Bumbo and $180 for your play bouncer....seriously. The older kids clothes- like 3 and up- aren't terribly great but I've found a few things, especially shoes, at good prices. And I've been to that shop in the park road shopping center- can you say full price? No, my child doesn't wear Ralph Lauren- so if you want that go pay full price somewhere else. They have good finds, but just like the Goodwill, you're not going to find the same thing each time. Oh, I'd also like to ad I bought a like new pack n play there for $30. You can't beat that- really.