If I could give this location zero stars I would! This is the worst customer service I have ever encountered! I had car trouble and couldn't get to the location until 5:35, five minutes after they would close, and the representative told me he wouldn't wait five minutes to close the store so I could pick up the vehicle I reserved. I work in healthcare and if I had the same attitude as this representative, people would sue us if we told them "I'm sorry I can't stay because the hospital closes at 5 o'clock, even though you are having a heart attack". To top it all off, I called the budget regional line and they were not willing to honor the same rate if I picked up at a different location. I will never use budget again!!!