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| - The massage was pretty good, although a bit deep. I had to ask to ease up a few times. I would have given 4 or even 5 stars, but as you walk out, there is a sign that pretty much insists that you tip a *minimum* of $10. Really? That's 30%!!! Maybe the owners should understand that tipping is what the customer wants to give after receiving services. After all, the word 'gratuity' means 'gift.' I won't go back simply because of the demand for the tip and if you don't want to tip what they require, they are quite rude about it!
*********Ok edit time. From 3 stars to 0 stars. Would give negative if I could. I decided to give this place another chance. Was glad I did and went back for 4 more massages. The first 3 were great. The last one was awful. I mean really awful. She almost choked me out while working on my neck. Didn't pay attention to the fact that I coughed every time she would squeeze my throat. Hardly used any lotion so it was just short of a friction burn. I tried to get up mid-massage to walk out and she tapped me on the shoulder pushed and said "not done yet." She worked on only the lower half of my feet, rubbed the heck out of my shin but didn't bother with any muscles around it. When she worked on my back, more friction burn but this time she used her forearm and all of her weight on me. I told her "too much", she smiled, nodded, said "sorry" and kept on with the same thing. At this point, I am livid. I go up front to pay and HAVE to tip $10 (see above review) and wanted to complain but there were 4 other therapists up there along with the owner and his wife. They asked how it was, I put on a fake smile and shrugged my shoulders. Decided to call back and complain. You know their response? "Sorry. We will note in the computer to not schedule you with her again." That's all.
Really?
They refused to give me at least half of a refund, or schedule me another session with a different therapist, or even offer a discount on another session. I will never, ever go back. I referred 4 people to them and they will not be returning after this either. Stop touting that you are a "veteran owned" business and start focusing on showing a little respect to those of us who would have been weekly customers; you just lost one.
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