| rev:text
| - Lucky I kept my cool because of my daughter and didn't punch this guy's light out.
Went to this location today 8/25/16 with my daughter for dinner around 4:30pm. There is one customer eating and no one at the counter but a young lady cleaning the table. So I patiently wait....about three minutes go by....still no one...about five min later, the young lady who was cleaning outside goes back inside. She seen me waiting all this time standing in front of the counter but just goes about her things and don't say anything. So after my patience run out, I ask the young lady if there's anyone to take order. She replies, "oh, I can help you" and not even apology.
I order q kids meal $4.99, go cup $2.99, and a med drink $1.99. Cashier takes my card and rings my total. I look at the total and amount shows $12.99. I realized the cashier charged me two drinks and not just one. I let her know this error. She run to back and this middle eastern guy with heavy accent comes out and looks at my receipt. Don't know if he is the shift manager or the franchise owner. He says, "oh no problem" and not even apology and hands me two dollars in cash. Did this guys even ask me if I wanted the credit back to my card or did he not think about the tax? I though ...whatever
My order is prepared by this same guy. He calls that my order is ready. Immediately, I tell him, "you didn't give me the apple sauce and the kids drink". He replies, "no more apple sauce" and I say, " then can you just give me extra Capri sun juice". He gets angry and says "I already gave you two dollar". I am like wtf, and tell him that I order and paid for one fountain drink separately but you guys charged me for two drinks. That has nothing to do with this kids meal order which juice is included. He gets more angry and throws a empty fountain drink cup on the counter. Now, I'm getting really pissed at this guy for his angry attitude towards me and not listening to the mistakes he is making. I finally tell him by showing the receipt that I paid for kids meal and I want the juice and not a fountain drink!
He goes back and just gets one juice and say"here you happy?" I'm like losing it at this point but he rushed out to the back. Customers behind me are shaking their heads and tell me why didn't just give you what you ordered.
This is by far the most puzzling and worst customer service I've experienced in any food establishment.
If this guys is an employee, management of this franchise better review this guy's service and demeanor when dealing with customers. This guy will cash your business away. If this guy is the owner of this franchise, shame on him and he will never see me back here again.
I am very sure my experience with this guy is not an isolated case but probably many with other customers.
He really doesn't belong there.
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