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  • When our movers arrived from Phoenix to Dallas, one of the movers went to sleep in the truck for 3 hours and left us with two movers for a 3700 square foot house. They damaged new furniture, broke lamps, bedroom sets, dining tables, walls, coffee tables and lost our hardware to our beds all while they bickered about wanting to leave the whole time. It was one of the guys wives birthdays. They were so dirty they put grease marks on our brand new clothe headboard, and I had to video tape me asking them to remove the front door as I caught them trying to squeeze my stainless fridge through a space that was way to small. I got them on tape breaking things, fighting and acting crazy. What's weird is in Phoenix, we had 5 movers move us in the truck and only really 2 for moving into our house and they didn't know how to put together the beds. I made multiple phone calls for help from Muscular Moving that they would do the right thing. After broken lamps, scratching our new dining room table (they thought it would be a great idea to put the big screens together on top of our wood dining table - brand new) Taped that too. I even got video of the guy fighting to go home early and then them fighting with each other over the beds and not knowing how to put them together. So unprofessional and traumatic. We had to fire them and ask them to leave our property before they ruined anything else. After all that Muscular Moving assured me, as I was in tears, that they would do right - we got a claim form for $10.00. That's right $10.00 We paid $6000! We had some claims adjuster furniture restoration lady come over and dab some paint on the coffee table and the dining table and all it a day. She missed a ton of stuff and didn't appear to have the list we submitted but even so, muscular moving men said I didn't sign up for "that" insurance plan" whatever that means. Bad business ethics and practices. Don't trust these guys, they're crooks.
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