We booked a non smoking room online, but when we checked in they said no non smoking rooms were available and that we had marked non smoking as a "preference" and that it's not a guarantee. Um, what?
Room was very dirty (stuff on the walls and counter tops), missing a pillow case, trash was full, bathtub was leaking constantly, and no dishes in the kitchen (not even cups for water/brushing teeth).
Thank goodness we only stayed one night. Ugh.