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  • I spent a lot of money for what they called hardwood flooring. I have been a prior customer into other states have never had a problem, however in the Phoenix area I feel that I have been totally ripped off at this point and need to take them to court. They installed hardwood and charge me over $13,000. If in 30 days of moving into my house the flooring started to chip on the edges and was not a very good floor at all. In fact, it wasn't hardwood in the least. It was composite board with a very thin splintery layer of a hardwood veneer on top. It was a rip off for them to even call this an address it and charge for hardwood when it is not. When my contractor was putting in a French door on my patio, he showed me that the hardwood that was actually present was just in a very thin layer like a splinter format...this product could never be sanded down or anything. My contractor was able to chip the flooring off with his thumbnail just as it was doing throughout my house. They sent a third-party inspector who blamed it on my dining room chair (stating that the felt pads on the chair were slightly worn out, however it did have felt pads and was on top of an oriental rug). This third-party idiot said that when I sat on the dining room chair on top of the rug...I was shifting sideways across the boards and taking the finish off of them. The truth of the matter was I've never even sat on that chair since I had moved in last November and before the carpet went down it had started chipping where no one even walked nor was there any furniture. Empire replaced my floor with a laminate floor but never said a word about the huge difference in price which was over $8000 for materials and was not honest enough to contact me to give me the difference in the money back. The so called hardwood The extravagant price tag... For what it is... This is not hardwood don't be fooled by what they say. The laminate just supposed to be their top-of-the-line from Mohawk, does not even look nice. It looks like I'm going to have to take these guys to court. I would not do business with them ever again due to the business practices in this Phoenix area. Your best to stick to a reputable local company to do your flooring or anything for that matter. Do not use Empire today ever!
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