We got there at 6 o'clock on a Friday night and it was pretty empty. The girl that took our order was pleasant. We each ordered the pick 2. I got the steak with white cheddar on a baguette with New England clam chowder and he got broc and cheese soup w a turkey sandwich. My sandwich was no bueno. It was basically a bunch of red onions between two pieces of baguette with a few slivers of what appeared to be roast beef on it. It wasn't very hot and neither was my soup. I was starving so scarfed it down anyway. Ever had room temperature clam chowder? I don't recommend that you do either. I regretted every bite of it. Even their fresh warm cookies weren't fresh! Will I be back? Sure I will. I'm a creature of habit and I love Panera. Hopefully they were just having an off night!