Boy this place has gone seriously downhill the past few years. Last time I took my car in for service (Apr-2017), I got it back and one thing was broken. And I was "missing" a personal item as well. Yes I try not to leave anything valuable in the car when I drop off for service. And this item wasn't valuable. But it was mine, and somehow grew legs and walked.
Service people giving me the runaround since April about replacing the item that mysteriously broke. And for a ridiculously minor part no less. Wasted more of my time than it's worth and will fix it myself at this point.
So it's So-long to Solon BMW for me. Too bad too, they used to be much better.