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  • Over this past weekend we stayed at the Palazzo for my girlfriend's bachelorette. I am extremely disappointed with the Customer Service and room at the Palazzo. I thought by paying such a high rate for a 2 bdrm suite you would be receiving exceptional customer service but that truly wasn't the case. One day during our stay I had called and asked for more towels. Also the room phone was nto working properly so I had to make the call on speaker. Therefore my girlfriends also witness and agreed on how poorly the hotel's customer service was. The person on the phone was extremely rude about sending us more towels (sounded like she hated her job). I had to ask for an extra pillow and blanket and still recieved some sarcasm in her voice. In our suite we had a very tiny fridge that we couldn't even use bc it was filled with all the hotel drinks There were other things wrong in our suite but I'm not going to mention all of it. But for the amount money we paid to stay at luxury type suite on the strip I highly recommend you go elsewhere. Don't waste your money at this hotel as their customer service is awful. The Palazzo should seriously review their staff and consider teaching them proprer customer service. Honestly, I've recieved better customer service at a Motel than at the Palazzo. My tip would be if you are considering or looking for a suite type hotel room to spend with your friends do not choose Palazzo. You are better off staying at the Delano Suites at Mandalay or Cesar's Palace. Price is about the same but really from experience Palazzo does not care about their guests.
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