| rev:text
| - so, as an auto owner, i've had nothing but good experiences with AAA, from Georgia to NM to California to Mass, and back home to AZ, never a problem.
it's the travel department that nearly screwed us for our wedding. way back when, we looked into destination weddings with a AAA AZ branch. our rep always said "i'm looking into it, i'll call you tomorrow" and then a week later, i'd call to ask what the hold up was and was met by the same thing. a month passes by and we find out that rep was fired.
so we've got plenty of time and decide to go to a different AAA AZ branch, the one on Glendale Ave. We were greeted with smiles and elations by their travel rep who said she had a great deal of experience with destination weddings and she would handle EVERYTHING to make our experience hassle free and a joy to remember. said she did the same trip (although not for a wedding) for a group of friends every year, so she "knew what she was doing". things went sour from there.
we hardly EVER received return phone calls on time. all the guests we invited that were to book through this AAA branch never received phone calls back. so every-single-one of our guests did their own booking with the hotel and airlines....not just 1-2 guests, all of them. and when we pressed her about this, it was always "oh, my system crashed" or "oh, my phone wasn't working"....come on!
fast forward to a week before our trip departure...for our wedding and honeymoon. still no word from the AAA rep. Three days before, we FINALLY get confirmation. you want to see stressed? how about a bride and groom having to wait till the last minute to find out if all their rooms and flights were booked after paying everything up front?
but the proverbial icing on the cake? we were advised to have our invitees "donate" a wedding gift to our wedding through the AAA travel website. that way, those guest that couldn't attend could still give us something and at the end, we'd get a check.
unfortunately, it wasn't that easy. at no point were we informed that 10% of "donations" would be kept by AAA. furthermore, my now wife has had to make numerous calls to the AAA office to actually get our wedding "donation" check. it was always "they're cutting the check today"...a week later...."they're cutting the check today", etc.
to summarize, i'll keep my AAA for cars only. their travel department was probably one of the most unprofessional, unorganized, and untimely departments i've ever had to deal with. we would've saved ourselves a boat load of stress by doing it ourselves.
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