Sadly, we did not have a positive experience. In the process of shopping for a newer vehicle we wanted to check out a Certified Acura MDX to see if it made our shortlist. Plamen, the sales guy, was initially very nice. He was kind enough to bring us mints after I mentioned that we'd just eaten Greek food and apologized if we smelt of garlic. However, once he knew we were researching vehicles and not necessarily going to buy that day, it felt like his attitude changed. On the relatively short test drive he had us change drivers on a section of road works with traffic passing by - we usually pull off into a parking lot for safety. What really turned us off was after we got back we asked to look under the hood. He looked directly at me and made some remark about why I was bothering to look there. Both my husband and I were taken aback as he said it seriously and did not smile, so it didn't appear to be a joke. Frankly, we thought it was rude and unnecessary. Eventually he made a comment about going to help customers who were looking to buy today before he walked off. Maybe he was having an off day or short on his sales target but that is still no excuse.
Thankfully, the next dealership we visited made up for it by making us feel welcome and going out of their way to help us and answer our questions. Awesome test drive too! That's the kind of service that earns business, not the one we encountered here.