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| - I really wanted this cleaning service to be the one for us. Unfortunately, it will not. I can't believe what happened to us after reading all the good on Yelp.
Upon setting up the first cleaning, I was told to go buy a special mop from Smart & Final. I asked if my current microfiber mop from Don Aslett would suffice. No, they preferred this special terry cloth blue mop from Smart & Final so it is only used in my home and so on...blah, blah, blah.... So I went and purchased this cheap, special what turned out to be microfiber mop. Anyway, the two ladies from Kimberly's came in on 9/4 and cleaned and within 2 hours were done. Great. Thank you, here's the payment and see you in two weeks. Or so I thought. On a side note, I gave them the special mop and they showed me the mop they had brought in and low and behold, they didn't even use my special mop.
On Saturday 9/15, I get a call from Kimberly stating that the crew she sent felt rushed while cleaning and now to clean it would be over two hours and the cost would significantly go up, by either $30 or $50 depending on how long it takes them to clean and not feel rushed. Really? They felt rushed? I couldn't believe it. We have a 3 bedroom, 2.5 bath home. Our previous cleaning service got the entire home clean with 2 people in less than 2 hours, usually an hour and 45 minutes. It wasn't that they did a terrible job that we had to get rid of them, it was an issue with one of them charging their cell phone in my charger without my permission and mistakenly leaving it at my home plugged in that did me in. They tried to tell me they thought it was my phone and they plugged it into the charger on my behalf. Sorry, not buying that.
I didn't even ask Kimberly's crew to clean two of the bedrooms and one of the full baths, and yet they still felt rushed? Unbelievable. Kimberly said with cleaning under the beds and all my other special requests, it was just too much for less than two hours. Cleaning under the beds? Special requests? Is dusting the ceiling fans (2 of them) such a special request? I think not. The master bed is on a platform you cannot vacuum under it without moving the entire bed - which they did not. And I didn't ask them to clean the guest bedroom and attached bath because no one uses it. It is only myself and my husband in this home and we are pretty clean and tidy individuals. We pick everything up prior to the cleaning and even go so far as to take most of the items off the counters in the kitchen and bath for them. We don't even have any dining room furniture. On a side note, I had to take some stainless appliance cleaner to the range hood after they left because it was sticky and was showing streaks.
Kimberly did apologize for the late notice (I guess the crew was late in telling her they felt rushed) and told me she would talk to the ladies again and get back to me on Monday, 9/17. She also suggested maybe getting a different crew in to validate the amount of time to clean my house. I decided to put our cleaning on hold until we get the time and amount issue straightened out.
What concerns me the most is that here it is Wednesday, 9/19 and Kimberly hasn't called me back yet. Jobs must be plentiful and I must not be important enough for a follow-up call. Feels like we are getting the old bait and switch pulled on us. I guess the search for a cleaning service is still on.
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