I love On the Rise! I come to Cleveland with my family twice a year and we ALWAYS make sure to stop here at least once. On my most recent trip, I tried a ham and cheese croissant and a sticky bun. Everything is good here. I ordered a Mocha Latte. It was late-morning on a Friday, and this place was crowded. When we placed our order, they let us know that the drinks would be a little while, because there were a lot of people in front of us, and only one woman making the drinks. We were in no rush, and were fine waiting. We enjoyed two different free samples while we waited, loved both the breads we tried!
When we sat down to wait, we noticed two older women waiting for their drinks. They were making it known to the entire place that they were VERY aggravated that they didn't get their drinks immediately. The woman making the drinks handled their very rude behavior in a professional manner. She let them know that this was NOT a Starbucks and that drinks were made with care. She was nothing but nice and respectful to these two customers. One of the women called her an a**hole. I was beyond blown away by these women and their rude and completely uncalled-for behavior. I hope they see this and know that this absolutely is NOT an acceptable way to act or treat ANYONE, but especially someone in the service industry!
I'd love to come for lunch and try the Bahn Mi. Everything here is tasty. The service is great. There's no reason to be mean. If you're going to be rude, go to Starbucks!!!