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| - The excellent manager of this Outback, SCOTT, is the absolute savior of our most recent evening here. We were in a hurry to see a movie, so we should have allowed more time, not anticipating we would have a few mishaps en route. OK. Our hostess was friendly; our waitress, Kim, was cheerful, took our order quickly, and assured us she would do everything in her power to get us in & out quickly. Great! We believed her, as she did not have more than a couple of tables to take care of.
The food runner brought our Caesar salads & disappeared. As soon as we lifted our forks we could plainly see there was not a drop of dressing nor a speck of parmesan on them. As we knew no one was going to do a tableside presentation to dress these dry pieces of lettuce, we sat mute...looking everywhere in vain for our waitress. Fortunately, Scott was actually DOING HIS JOB and came over. He immediately took the lettuce and returned with 2 delicious, properly-dressed Caesars! Thank you! Our steaks then arrived via another "runner" and were cooked to perfection. Very nice.
Not needing coffee or dessert (not that we were asked....as our waitress was no where around) we began to look around again for our waitress., as we needed the check. No luck. Clock ticking away. Finally, a polite runner was flagged down & she proceeded to go in search of our waitress. Not finding her, she did produce the check for us, but we had to again ask her if she could now take our payment so we could leave. She left & we were stranded again.... for quite a while. My hubs said, "Sometimes it helps it you stand up" and did so. From the far side I saw Scott notice him & go to the kitchen, apparently in another fruitless attempt to find our waitress for us. In another minute, he was at our table apologizing.
SCOTT is a true professional & has his restaurant's success in mind. We were not angry, just in a hurry, and he comped our meal---to our absolute surprise. Just as we left our booth, our waitress returned from Antarctica (or wherever the heck she was all evening) and she proceed to scoop up our credit card & tried to run off! We explained the circumstances & left her a generous tip (which she did NOT deserve!). Scott should be the President of Outback Steakhouse. His CREW is truly lucky to have such a leader present and on the job.
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